Operations Manager (Certis Integrated Operations Centre) - #1132126

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.

Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.

Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Roles & Responsibilities
The Certis Integrated Operations Centre (CIOC) serves as the 24/7 command hub for Certis Aviation Security Operations at Changi Airport. The Duty Operations Manager plays a critical role in ensuring seamless ground operations and effective incident management.

Key Responsibilities:

• Lead and manage the operations team, ensuring adherence to established procedures and SOPs.

• Oversee and coordinate all activities within the operations center, including planning, deployment, and monitoring of security operations.

• Act as the primary point of contact for security-related incidents; prepare reports, implement follow-up actions, and keep management informed.

• Provide operational support to the management team and contribute to organizational planning and strategy.

• Drive continuous improvement in operational and administrative processes.

• Build strong relationships with clients, regulators, and stakeholders.

• Train, supervise, and develop team members to maintain high standards of performance.

Skills & Requirements:

• Diploma or Degree from a recognized institution

• Candidates who are Commissioned Officers from SAF or Senior Officers from SPF are encouraged to apply

• Ability to thrive in a fast-paced environment

• Strong problem-solving skills

• Self-motivated with a commitment to continuous improvement

• Excellent team player with high initiative and resourcefulness

• Exceptional communication skills across all levels

• Must be comfortable in performing rotating shifts