Customer Service Executive (SAP, Letter of Credit) - #1131737

The Opportunity:

Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently! Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.

• Permanent, Full-time opportunity
• Location: West region
• Working hours: Monday - Friday, 8.30am to 5.30pm

The Job:

• Provide precise, accurate, and reliable support while being flexible to changes and priorities.
• Escalate serious complaints or issues and collaborate with colleagues or management to find optimal solutions.
• Identify common problems, suggest improvements, and share customer feedback with relevant teams to enhance products and services.
• Protect customer confidentiality and build trust.
• Process client orders using SAP ERP software, verify technical details, and manage priorities or emergencies.
• Coordinate with the planning department to verify stock availability and organize shipments, deliveries, and import/export documentation (e.g., packing lists, delivery notes, safety data sheets, bills of lading, AWB).
• Liaise with third-party warehouses for inbound/outbound shipments, courier arrangements, and stock-taking activities.
• Create customer accounts, generate invoices, monitor payment deadlines, and follow up on overdue invoices or advance payments.
• Handle LC negotiations with customers and banks and prepare purchase requisitions for non-standard materials.
• Ensure compliance with export control procedures, regulations, and certifications, including the creation of Certificates of Origin and other export documents.
• Act as a liaison between customers and management to enhance the overall customer experience.
• Communicate customer feedback to technical and marketing teams, ensuring continuous improvement.
• Work closely with the commercial team to resolve customer order issues and ensure on-time deliveries to meet monthly sales targets.
• Support freight cost assessments and provide input for sales quotations.

The Talent:

• Minimum 2 years of experience in Customer Service, Sales Operations, or Order Management within a manufacturing, industrial, or B2B environment.
• Hands-on experience with SAP ERP, specifically the Sales & Distribution (SD) module and relevant T-codes.
• Proven experience handling Letters of Credit (LC).
• Strong working knowledge of import/export operations, shipping documentation, and export compliance requirements.
• Able to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Communicates professionally with internal and external stakeholders and demonstrates a customer-focused mindset.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd would be happy to hear from you!

Charmaine See
Direct Line: 8126 8182
EA License No: 91C2918
Personnel Registration Number: R2199181