Customer Service Representative (Singaporean Only) - #1131299

Responsibilities:

• Daily orders processing (Orders received through Portal / Email / Phone / Whatsapp / Sales and any other channels)

• Handle all incoming phone calls, liaise with sales and warehouse when necessary.

• Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.

• Check report and manage backorders liaising with customers to ensure prompt release.

• Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.

• Cancel or update CO, SX and SO when necessary.

• Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.

• Check the report and follow up on all order rejections.

• Handle Customer Complaints.

• Follow up with Transport Team on delivery status when necessary.

• Perform pricing maintenance

• Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.

• Provide administrative support when necessary (e.g Filling of P.O.s, documents etc).

• Follow up all On Hold orders (eg MH, MN, RI) daily.

Requirements:

• Prefer with customer service/order processing/logistics experience

• Preferably 1 years of experience in customer service, call center or telemarketing.

• Experience in handling high volume of phone enquiries and orders.

• Proficient in Microsoft Office applications.

Other Info:

• Location: Raeburn Park

• Transport provided at Outram Park MRT

• Working Hours: Monday to Friday, 8:30 AM to 5:30 PM

• Bonus provided

• Permit holder not need to apply

Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to / Call
EA License No: 95C2823
EA Personnel No: R1872784
EA Personnel Name: Wong Heng Fei