Assistant Operations Manager (Healthcare) - #1131283

Overview

The role involves supporting service excellence, process improvements, and strategic initiatives in alignment with institutional goals. The candidate will collaborate closely with clinical leaders, nursing, administrative staff, and external partners to deliver high-quality, patient-centric care and operational efficiency.

Job Responsibilities

• Oversee day-to-day operations of assigned service points

• Partner with clinical and nursing leads to ensure smooth service delivery and operational problem-solving.

• Support patient-facing teams including front counter staff to enhance service experience.

• Coordinate with stakeholders to ensure adequate resource and infrastructure planning.

• Drive service recovery efforts and resolve patient or service-related issues effectively.

• Lead or support hospital improvement projects, including infrastructure and IT-related initiatives.

• Review workflows, identify gaps, and implement solutions to improve operational KPIs.

• Collaborate in the planning and execution of campus redevelopment or service transformation efforts.

Job Requirements

• Degree in any discipline

• Candidate with relevant experience in healthcare operations will be greatly considered

• Proficient in MS Office (Word, Excel, PowerPoint)

• Independent, self-motivated, and a strong team player.

• Comfortable with ambiguity and change; solution-oriented mindset.

• Passionate about improving healthcare delivery and patient experience.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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