Customer Service Coordinator - #1131272

Our client is seeking a Customer Service Coordinator - Singapore to join their team!

About Our Client

A leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

What you'll be doing?

• Achieve client satisfaction: Coordinate all customer service matters to ensure total client satisfaction.

• Monitor service quality: Closely monitor the quality of services provided by Convergint in the branch office.

• Manage documentation: Update, log, and file customer service cases in the ERP system, and handle various client documentations.

• Coordinate projects: Coordinate projects according to schedule, economically, and to client’s satisfaction.

• Submit documentation: Ensure timely submission of required documentation and RPM reports.

• Prepare reports: Prepare and submit weekly reports to the CS Manager.

Who are they looking for?

• Basic IT knowledge: Possess basic IT knowledge in hardware, network, and database.

• Strong service sense: Have a strong service sense and skills, good time management, and high learning skills.

• Build relationships: Proven ability to build relationships with vendors, internal clients, and colleagues.

• Communication skills: Good communication and coordination skills.

Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

• Competitive salary

• Comprehensive benefits package

• Opportunities for career growth and development

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome candidates from all backgrounds to apply and be part of our diverse team.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Jobs DB Singapore Pte Ltd | 24C2640

Oh Zi Yi, Joey | R22107510

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