Up to $7800 | Senior Network & Security Engineer | Bedok - #1131039

Senior Network & Security Engineer

Key Responsibilities:

• Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead

• Ensure SLA Level is achieved every single fault case.

• Ensure escalation is carried out when a fault call is beyond the knowledge of L1/L2.

• Attend to daily call assignment when not in standby during office hours.

• Perform weekend or after office hours duty though not on standby if required.

• Attend to preventive maintenance not limited to hardware inventory.

• Follow up case from opening till closure.

• Update incident tickets properly and promptly.

• Get certifications required to support key customers.

• Train L1/L2 on his own competency. Example firewall/legacy products

• New assignment by Ops manager or TSM when needed.

Mandatory Skills

• Checkpoint Firewall with Switching and Routing

• Palo alto Fortinet and other security product valid certifcations

We regret that only shortlisted applicants would be notified.

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