Technical Application Engineer - #1130981

A Technical Application Engineer acts as the crucial link between complex technical products/systems and customers, focusing on ensuring successful product integration, usage, and problem-solving through deep technical expertise, client support, customization, training, and collaboration with sales/engineering teams, essentially bridging the gap between what the product does and how a customer uses it to solve their specific needs. 

Key Responsibilities:

• Customer Engagement: Provide pre-sales technical support, demonstrate product capabilities, help with technical aspects of proposals, and offer post-sales troubleshooting and support, often involving on-site visits.

• Product Expertise: Develop a deep understanding of product specifications, limitations, and functionalities to become a go-to expert.

• Customization & Integration: Work with clients and internal teams (R&D, engineering, sales) to tailor existing products or systems to meet specific customer requirements.

• Technical Documentation: Create and maintain user manuals, application notes, FAQs, and technical reports.

• Training & Enablement: Develop and deliver training for customers, sales teams, and other stakeholders.

• Testing & Validation: Conduct tests to ensure product performance and reliability.

• Sales Support: Collaborate closely with sales to present technical solutions and win business. 

Core Skills & Qualifications:

• Strong technical background (Engineering degree often required).

• 2–5 years of experience in a technical, application, or customer-facing engineering role

• Proficient in English and Mandarin in order to communicate with our Chinese speaking stakeholders (Cross border communication).

• Possess good interpersonal skills.

• Problem-solving and analytical abilities.

• Ability to understand both business needs and technical details.

• Experience with relevant software (CAD, programming languages like Python/C++) and industry tools.