Patient Service Associate | Woodlands - #1130880

Salary: Up to $2.2k

Contract Period:
3-Month Contract [subject to contract extension or permanent conversion]

Working schedule:
5.5 days' work week / 8.30 am to 6 pm 

Location:
Woodlands

Job Scope

• Perform counter duties such as application of medical records, registration of elective admissions, general admission queries, referrals to Medical Social Services and etc

• Manage patient / Next of Kin’s feedback and enquiries

• Provide information and concierge service

• Ensure all information is kept confidential, compliance of work policies, procedures and internal control

• Reconcile daily monetary transactions

• Lead quality improvement projects and initiatives

• Promote use of automated or self-help services

• Perform any ad-hoc duties as assigned

Requirements:

• Possess at least O levels with minimum 1 to 2 years of customer service experience

• Specialist Outpatient Clinic or related healthcare experience will be an advantage

• To be comfortable in using mobile apps, web services and other communication technology

• Commit to exceeding both internal and external customers’ needs. Proactively identify customer needs and sustain a culture of service excellence within the organization.

• To anticipate patients’ needs and expectations, and elicit feedback from customers to improve service

• Able to withstand long hours of standing/ walking

- This hiring is supported by NTUC’s e2i - 

EA License No: 07C5771
EA Personnel No: R25128887
EA Personnel Name: Vivian Soh Sian Lik