Key Account Executive (Sales) - #1130658

About the Role

We are seeking a motivated and customer-oriented Key Account Executive to manage and grow our portfolio of key customers in Singapore. This role focuses on building long-term relationships, ensuring customer satisfaction, and identifying opportunities to expand existing accounts through Syspex’s range of solutions.

You will work closely with internal teams to deliver effective solutions and support customers in achieving their operational goals.

Key Responsibilities

• Manage and develop assigned key customer accounts to achieve sales targets and revenue growth

• Act as the main point of contact for customers, handling enquiries, quotations, and follow-ups in a timely manner

• Build strong, long-term relationships with customers to ensure retention and repeat business

• Identify upselling and cross-selling opportunities based on customers’ business needs

• Coordinate with internal teams (sales support, technical, operations, and service teams) to ensure smooth order fulfilment and project execution

• Conduct regular account reviews and follow up on outstanding matters

• Monitor customer satisfaction and address issues promptly to maintain service standards

• Prepare sales forecasts, account updates, and management reports

• Keep updated on industry trends, market developments, and competitor activities relevant to assigned accounts

Requirements

• Diploma or higher qualification

• Minimum 2 years of relevant experience in key account management, sales, or customer service roles

• Experience in food packaging, industrial packaging or related industries will be an advantage

• Proven ability to manage multiple customer accounts and meet sales targets

• Good communication, presentation, and negotiation skills

• Strong problem-solving skills with a customer-centric mindset

• Able to work independently and collaboratively in a team environment

• Well-organised, detail-oriented, and able to manage priorities effectively

• Singapore Class 3 Driving Licence (preferably with own vehicle)