QAQC Assistant Executive - #1130468

Position: QAQC Assistant Executive (Production and Retail)

 Responsibilities:

1)    Food Safety, Quality & Compliance

• Maintain and update documentation for Food Safety Management System (ISO 22000), Halal requirements, and ensure proper record keeping.

• Support compliance with regulatory and certification requirements from SFA, MUIS, NEA, NTUC FairPrice (consignment kiosk), and other authorities.

• Follow up on inspection findings, audit non-conformities, and corrective action implementation for production and retail operations.

• Assist QAQC Team in food safety initiatives, quality improvement activities, and audit preparation

2)    Production & Hygiene Monitoring

• Conduct routine GMP, hygiene, and halal compliance checks in production areas.

• Carry out hygiene audits across production departments and liaise with the Hygiene Department on public area cleanliness.

• Coordinate and monitor monthly pest control activities.

• Coordinate and assist with annual equipment calibration by external vendors (e.g. weighing scales, chemical dispensers) and maintain calibration records.

• Monitor and manage stock levels for consumable items.  

3)    Retail Operations & Audits

• Conduct unannounced food hygiene audits at retail outlets to assess cleanliness, pest control, food handling, and personal hygiene to ensure compliance with regulatory requirements (SFA, MUIS, etc).

• Observe and evaluate food handling processes including preparation, baking, cooling, packing, storage, and sanitation practices.

• Identify areas for improvement and liaise with in-house technicians for rectification works when required.

• Follow up on findings raised during impromptu inspections by authorities and external partners.

4)    Reporting & Documentation

• Prepare Food Hygiene Audit Reports with findings, recommendations, and corrective actions.

• Document audit observations and ensure non-conformities are rectified within stipulated timelines. 

5)    Customer Feedback & Complaint Handling

• Assist in investigating customer complaints to find out root cause analysis, and provide findings to QAQC Executives for corrective action closure.

• Coordinate laboratory testing with the QAQC team for product-related complaints when required.

• Ensure corrective measures are implemented and monitored for effectiveness.

6)    Training & Support

• Provide training, guidance, and corrective actions to production staff, bakers, outlet managers, and retail assistants on food safety, hygiene, and compliance requirements.

• Support outlets in implementing food safety procedures and continuous improvement initiatives.

7)    Stock & Distribution Management

• Issue retail consumables and production tools as requested and prepare items for new outlet openings.

• Monitor and replenish needs for consumables and tools.

• Perform monthly stock take for retail consumables (RC-RT items).

• Prepare and distribute face masks to production, retail outlets, and office staff on a monthly basis.

8)    General Support

• Assist Assistant QAQC Manager and QAQC Executives on quality-related matters.

• Perform other ad-hoc duties as assigned by management.

Job Requirements:

• Candidate must possess at least Diploma qualification in Applied Food Science or relevant field of study.

• Minimum 1 year of experience in quality inspection in food industry.

• Good understanding of SFA, GMP, HACCP, Halal and other food-related requirements and regulations in Singapore.

• Basic computer knowledge and proficiency in Microsoft Office software.

• Responsible and able to work independently.

• Need to travel to various outlet locations as required.

Benefit:

•  Work time: 8.00am to 5.30pm

• Working Day: 5 days week (Monday to Friday)

• Attire: Casual

• Annual Incentive Bonus: pay out twice in a year - 0.5months of basic salary each period.

• Variable Bonus

• Annual leave: 12 days. 1 additional day for 12 months of continuous service, up to a maximum of 14 days

• Medical benefit

• Birthday Incentive