Terminal Operations and Support Executive / Assistant Manager - #1130445

Core Responsibilities:

Operation Support

• Assist in the review, update, and implementation of Standard Operating Procedures (SOPs).

• Coordinate ground operations for new operational rollouts and SOP implementations, liaising with internal and external stakeholders to ensure timely progress in accordance with project timelines.

• Apply for, renew, and monitor the status of Light Transport Machines (LTM) licences.

• Manage porter services, including daily operations, sales reconciliation, process improvement, and service expansion initiatives.

• Support BizSAFE renewal processes, including coordination, documentation, and regulatory compliance.

• Support and assume Duty Manager responsibilities to oversee Smarte Carte’s operations across all terminals when required.

• Perform Terminal Management Centre (TMC) duties when required.

Operation Performance Analysis and Reporting

• Assist in the coordination and tracking of operational matters and projects, including those assigned to other Terminal Managers.

• Support in managing operational costs and driving cost-efficient processes.

• Assist to ensure operational standards and Key Performance Indicators (KPIs) for Trolley Management, Taxi Management, and other airport services are consistently met in accordance with company standards.

• Support operational readiness and business continuity administration when required.

• Compile, analyse, and interpret operational performance data, proposing practical and implementable improvements.

• Prepare and consolidate monthly performance and KPI reports for submission to clients.

Ops Project Management

• Lead assigned operations projects end-to-end, including ground implementation, performance monitoring, continuous improvement, and stakeholder management.

• Build rapport and establish effective working relationships with clients and key stakeholders.

Training Support

• Conduct onboarding programmes, on-the-job training, and development of operations staff.

• Reviewing and enhancing training syllabi to ensure ongoing relevance, effectiveness, and compliance.

Periodic Duties:

• Attend weekly / monthly meeting with client(s).

• Participate and support ad-hoc projects as assigned.

• Support day-to-day operations when required.

• Any other duties as assigned.

Job Specifications (Qualifications/Experiences):

• Degree from a recognized university is preferred.

• Strong IT knowledge and media production experience is an added advantage.

• Good written and verbal communication skills.

• Resourceful and process good problem-solving skills.

• Self-motivated and able to work well in a team.

• Adaptable to change and a good team player.

• Good PC skills, especially in MS Office suite.

• Able to obtain an Airport Pass (Airside).