Operations & Customer Support Executive - #1130389

Key Responsibilities

Customer Service & Enquiry Handling

• Attend to general hotline enquiries and messages, including after-sales support and service requests.

Order Processing & Business Operations

• Process and verify customer orders across all product categories

• Coordinate with internal teams to ensure orders are correctly entered, tracked, and fulfilled.

• Maintain records of customer orders, service tickets, and installation progress using company systems

Project Coordination & Scheduling

• Liaise with technicians, logistics, and customers to confirm installation dates.

• Monitor project timelines to ensure on-schedule completion.

• Follow up on any rescheduling or operational delays, ensuring smooth customer experience.

Customer Success & Experience

• Conduct post-installation follow-ups to ensure customer satisfaction.

• Support issue escalation and service recovery where necessary.

• Help identify recurring issues or gaps in customer experience for improvement.

Operational & Administrative Support

• Assist with procurement coordination and product readiness where required.

• Support showroom or sales team with customer record updates and handover processes.

Requirements

• Good communication and coordination skills.

• Detail-oriented and able to multitask in a fast-paced environment.

• Prior experience in operations, customer service, or scheduling preferred.

• Proficiency in digital tools is a plus.

• Strong sense of responsibility and commitment to customer satisfaction.