Helpdesk - #1130174

Responsibilities | CORE

• Provide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc

• Liaise with second-level support on product enhancements and train team members

• Update shared repository with changes in area of focus

• Provide First Call Resolution (FCR) technical support via phone and email

• Perform first level troubleshooting and escalate to resolver groups as required

• Furnish timely updates to customers on issue status

• Maintain ownership of cases until closure with accurate documentation

• Manage customer expectations and escalate unusual surge issues to Team Lead

• Classify and prioritize incidents, tracking progress and updates

Essential Qualifications

• Diploma with minimum 2 years of end-user support or service desk experience

• Proficient in spoken and written English

• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones

• Knowledge  and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications

Important Note:

> Please share your resume in word format with [email protected]

> Important Note: If this requirement is not a match for you please refer to your friends.

> Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050.

Best Regards,

Dilip Kumar Daga

Vice President - Strategic Accounts

Helius Technologies Pte Ltd

36, Robinson Road,#13-05, City House, Singapore 068877

DID: +(65) 6429-9407

Mobile: +(65) 9060-4050

Fax: +(65) 62222213

Email id: [email protected]

http://helius-tech.com

Registration No : R1108376

EA Licence No : 11C3373

https://www.linkedin.com/in/dilipdaga/