Field Representative/Manager - #1130081

Job Title: Field Representative / Manager

Department: Customer Support & Field Operations

Mission

• Ensure the operational serviceability of SafranHE engines in compliance with safety and airworthiness directives.

• Develop and maintain customer relationships.

• Provide technical and operational support, facilitating the introduction and deployment of new products and services.

• Collaborate closely with the Front Office, Back Office, and Corporate teams to ensure seamless service delivery.

• (For Manager role) Lead and develop the Field Representatives, Fleet Data Administrator, and Training Manager to achieve operational excellence and customer satisfaction.

 Key Responsibilities

• Maximize equipment serviceability while ensuring compliance with maintenance standards, safety regulations, and airworthiness requirements.

• Support implementation and scheduling of Service Bulletins, retrofits, and upgrades.

• Assist in technical investigations and contribute to incident/accident reviews when required.

• Promote and deploy SafranHE services and new product entries into service.

• Provide technical advice and non-certifying training to operators.

• Collect, analyze, and report technical events; maintain accurate fleet and operator data.

• Liaise with SafranHE network partners to ensure compliance with safety, quality, and contractual commitments.

• Uphold and promote Health, Safety, and Environment (HSE) standards.

Additional Responsibilities – Field Representative Manager:

• Lead, coach, and develop a multicultural team comprising Field Representatives, a Fleet Data Administrator, and a Training Manager.

• Manage skill development and field operational coaching for team members.

• Oversee fleet administration processes across Southeast Asia and China.

• Supervise training center operations to ensure compliance with regulatory standards.

• Drive initiatives to enhance customer satisfaction and operational excellence in high-demand markets.

• Support R&D and promote decarbonization initiatives.

• Coordinate with the Front Office, Back Office, and Corporate teams to ensure alignment and efficient service delivery.

Requirements

Field Representative:

• At least a Diploma with specialization in aerospace engineering

• At least 5 years’ experience in the field of aeronautical maintenance

• 2 years of experience working in the field of gas turbine maintenance or repair, and/or as technical support interface is preferred.

Field Representative Manager:

• Diploma or Degree in Aerospace Engineering or related field.

• Minimum 7 years of relevant experience, including at least 2 years in a leadership or team management capacity.

• Proven experience leading multicultural teams.

• Strong analytical and problem-solving abilities.

• Demonstrated ability to develop strategies that enhance customer satisfaction and operational performance.

• Experience managing training compliance and fleet administration preferred.