Customer Relations Officer - #1130035

We are seeking a dedicated and personable Customer Relations Officer to join our team. This candidate will manage customer relations and service recovery, support the well-being of our cleaning staff and Virtual Assistants, and assist with clerical and administrative duties. This role requires strong communication skills, a proactive mindset, and the ability to manage multiple tasks effectively in a fast-paced environment.

Key Responsibilities

·       Manage customer enquiries, feedback, and escalations across all communication channels while maintaining high service standards.

·       Train and guide the customer service virtual assistant team to ensure consistent communication and effective coordination with customers and cleaning staff.

·       Support cleaning staff by managing schedules, addressing welfare matters, and ensuring job requirements are clearly communicated.

·       Identify operational gaps and streamline workflows to improve the overall customer journey and internal communication.

·       Maintain accurate records, documentation, and reports, and coordinate schedule clarifications between Virtual Assistants and on-ground cleaners.

Requirements

·       Minimum Diploma or equivalent qualification.

·       At least 2 years of customer service experience, preferably in cleaning, home services, or hospitality.

·       Experience in leading or guiding a team, either formally or informally.

·       Strong communication, problem-solving, and service recovery skills.

·       Ability to manage multiple stakeholders, including customers, Virtual Assistants, and cleaners.

·       Familiarity with CRM, scheduling, or workforce management systems.

·       Highly organised, detail-oriented, proactive, and adaptable.

·       Empathetic leadership style, with the ability to support and motivate cleaning staff.

·       Entry level are welcome to apply