Freight Customer Operations Executive - #1129947

Our Client:

• Freight Forwarding

• Monday - Friday: AM shift 8.30am - 6pm / PM Shift 2pm - 10pm

• East - Changi Airfreight Center

• UP $4500 + Shift Allowances (For PM Shift) + Transport Claimable (PM Shift) + Performance Bonus

Responsibilities:

• Act as the primary point of contact for customers on freight bookings, shipment tracking, and service inquiries, building strong client relationships through timely updates and proactive communication

• Coordinate closely with operations teams, carriers, and vendors to ensure smooth pickup, transit, and delivery of cargo, monitoring shipments and providing real-time status updates

• Handle customer complaints and service exceptions professionally, investigating issues and coordinating corrective actions to achieve timely resolution

• Prepare, review, and manage freight documentation including MAWB, HAWB, Bills of Lading, and Dangerous Goods (DG) declarations, ensuring compliance with customs regulations and industry requirements

• Process customer invoices accurately and timely, working with finance teams to resolve billing discrepancies, credit notes, or adjustments

• Support the sales team with rate quotations, customer follow-ups, post-booking coordination, and overall account servicing to support retention and growth

• Maintain accurate operational and customer data in internal systems and contribute to process improvement initiatives to enhance customer experience and operational efficiency

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business, or a related field

• Minimum 3 years of relevant experience in logistics or freight forwarding

• Strong knowledge of freight documentation, customs processes, and regulatory requirements

For interested applicants, please click “QUICK APPLY”

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