Order Management Executive | 1 year contract (UP 3500$) - Serangoon - #1129313

Candidate will be required to raise orders in the system based on Customer’s requests.
The following are the key steps:
1. Review and Verify request received
a. Check for completeness of information
b. Check for accuracy of information
c. Decompose orders i.e. determine types of orders to be raised
2. Create order in ECOM System
3. Create Project Tie
4. Create Bill Dependency Tie
5. Create Circuit Tie
6. Send email acknowledge email to Customer / Requestor
7. Amend Orders if required
8. Amend CRD if required
9. Create New Customer Account if required
10. Create New Billing Account if required
11. Change Customer Account Name / Address
12. Change Customer UEN
13. Change Billing Account Name / Address

Skill Set & Knowledge needed to perform Order Entry – Good to have, training will be provided

1. System Knowledge
a. CRM
b. ECOM
c. ESOM
d. NGNIS
e. EWS

2. Knowledge of the following products:
a. Voice/eVolve Service [Phonenet, BizDel, BizVoice, SingNet eVolve, BDL, Phonenet, SaaS etc]
b. Data Services [Domestic Data, International Data, Cyber Security etc]

3. Skill Set
a. Required to have relevant Product knowledge e.g. schemes, plans and value-add combinations.
b. Need to liaise with Sales/SDE on request details, Credit Management for blacklisting, Number Managements Team to allocated numbers for Voice services
c. Able to work in a fast-paced environment.

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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