Service Engineering Assistant (Modification) - #1129310

Responsibilities:

• Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.

• Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.

• Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making. 

• Prepare periodic progress report and feedback (e.g., on product quality and market information) to management. 

• Actively involved in the implementation of function strategies and initiatives for the achievement of department goals. 

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publication; establishing personal networks; participating in professional societies. 

• Contribute to team effort by accomplishing related results as needed to achieve final organizational goals. 

• Perform risk assessment to minimize risk at job site.

• Ensure jobs are carried out complying to safety guideline from authority. 

• Protect operation by keeping sensitive information confidential. 

• Understand DSP’s Internal Control Guidelines, the relevant policies and procedures pertaining to your job function and execute the controls conscientiously. 

• Perform any other duties assigned by the superior. 

Requirements:

• Minimum five (5) years’ experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years’ site experience in air-con related industry for Diploma holder in Mechanical Engineering

• Good communication and written skills

• Service oriented

• Positive outlook

• Independent and have initiative

• Confident and able to work under pressure