Customer Care Officer - #1129205

What You’ll Do

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction.

• Deliver appropriate solutions and alternatives within stipulated timelines to meet service KPIs.

• Address a wide range of customer issues including high consumption, bill presentation, account opening/termination, and bill adjustments.

• Payment arrangement (dunning block, instalment plan, payment deferment etc.)

• Support other operational tasks and assignments as required to ensure smooth team functioning.

What You’ll Need:

• At least 2 years of relevant work experience in customer service and handling chat enquiries

• Strong customer service skills

• Excellent communication, written and interpersonal skills

• Ability to multitask, organize and prioritize work

• Ability to work independently while being a cohesive team member

What We’ll Provide:

• Immerse in a positive work environment that promotes/fosters teamwork and collaboration

• You will receive attractive remuneration for good performance.

• You will work in teams that thrive on collaboration for outstanding achievements