Singaporean Only! IT Application Support (Exp in HANA/SAP/End User Support) - #1128960

AWS + VB

Responsibilities:

* Application Support: Provide Level 1 support for SAP S/4HANA modules and the CPQ application, handling user queries, issues, and incident resolutions.

* Issue Management: Troubleshoot, monitor, and resolve incidents, escalating to higher-level support teams when necessary.

* Change Requests: Collaborate with process owners and business teams to gather and document enhancement requirements.

* Testing & Validation: Develop and execute UAT scenarios with business users, ensuring validation of system fixes, enhancements, and updates before production rollout.

* Process Improvement: Analyse recurring issues to identify process gaps and recommend improvements or automation opportunities.

* Documentation: Record recurring issues, maintain updated knowledge base articles, and assist in conducting user training sessions.

* Communication: Facilitate effective communication and coordination among IT teams, business stakeholders, and external vendors to ensure timely issue resolution.

* Compliance & Standards: Ensure all SAP-related activities comply with IT policies, security protocols, and change management standards.

Requirements:

* Bachelor’s degree or Diploma in Information Technology or a related discipline.

* 1–3 years of experience providing IT application support in an end-user environment.

* Solid understanding of SAP S/4HANA with exposure to SD, FI, MM, and CS modules.

* Familiarity with SAP CX Cloud, CPQ systems, or other CRM applications is an advantage.

* Basic knowledge of process management principles.

* Understanding of project management concepts is preferable.

* Hands-on experience with incident management, service desk tools, and change management processes.

* Strong analytical and problem-solving skills with keen attention to detail.

* Excellent communication and interpersonal skills to support diverse user groups.

* Ability to work independently, manage multiple priorities, and collaborate effectively with business stakeholders and external vendors.

* Customer-oriented mindset with a proactive approach to resolving issues.

* Capable of working under pressure while maintaining high accuracy and quality.

* Ability to translate business requirements into effective functional solutions.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R24121196 | EA License 16C7883