Customer Service Manager (Regulated Industry) (ID: 688560) - #1128746

Responsibilities:

• Lead, coach, and mentor the customer service team to enhance service delivery.

• Oversee the team's effectiveness in managing sales leads and generating necessary documents, including proposals and invoices.

• Manage daily operations, ensuring prompt resolution of customer inquiries, service issues, and escalations.

• Manage major client accounts, ensuring contract compliance and fostering strong relationships.

• Prepare and generate monthly performance reports, focusing on adherence to operational goals.

• Establish and monitor key performance indicators (KPIs) to enhance customer satisfaction and retention.

• Analyze customer feedback and service trends to identify areas for improvement and drive customer service initiatives.

• Implement standardized procedures and training programs that promote efficiency and a customer-first culture.

• Collaborate with the Business Development team to ensure service delivery meets customer expectations and requirements.

• Provide support in analyzing data related to customer satisfaction and sales performance.

• Consolidate and present monthly reports to key stakeholders, ensuring clarity of information.

• Liaise with key departments (Logistics, Operations, etc.) to address any issues affecting customer satisfaction.
  

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field.

• At least 2 years of experience in a Customer Service Supervisory role.

• Strong adaptability, problem-solving, and analytical skills.

• Excellent communication abilities and a friendly demeanor.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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