Customer Service Officer - #1128555
F1 Recreation Pte Ltd
Responsibilities:
A) Primary Role
Responsible for all service order updates.
To send out necessary quotation to customers upon request.
To keep record of all quotations, correspondence and replies.
To keep and store all relevant clientele information.
To report directly to superior.
To receive incoming calls for service and to liaise with respective departments for follow-up.
To schedule service calls for repair/spare parts replacement.
To retrieve email for confirmation of quotations for repair/spare parts.
B) Secondary Role
Responsible for all warranty & non-warranty parts ordering and ensuring their arrival.
To submit a service order for invoicing after the job is completed.
To request a quote for spare parts for a competitor's brand and follow up.
Assist to manage the spare parts room.
To prepare packing list and commercial invoice for overseas shipment
Requirements:
Minimum Diploma in any field
At least 1-2 years of relevant working experience in coordinator/customer service/admin roles.
Applicants without academic but with work experience may apply
On job training provided
5-day week
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