FRONT OFFICE EXECUTIVE - #1128320

JD – FRONT OFFICE EXECUTIVE

 The Front Office Executive is the primary representative of the property, responsible for managing all daily front office operations.  This role ensures the highest level of guest service and satisfaction while conscientiously executing all administrative, financial, and procedural tasks in a timely and accurate manner. 

Duties & Responsibilities

Ø  Guest Relations and Service Excellence

1)    Warmly welcome and register all arriving guests and visitors.

2)       Manage the full guest cycle, including providing a friendly, accurate, and efficient check-in and check-out process in strict adherence to company policies.

3)       Proactively handle guest feedback, complaints, and inquiries, providing prompt, courteous, and tactful service recovery.

4)       Effectively communicate essential property information and house rules to guests, particularly regarding chargeable items, damages, and service requests.

5)       Receive, log, and process all incoming guest mail and packages based on the in-house occupancy listing.

6)       Manage general phone inquiries, take accurate messages, and direct calls to the appropriate department.

Ø  Reservations and Inventory Management

1)       Process reservations, assign rooms, and issue/ activate room keys accurately.

2)       Assist the Sales Team with urgent, top-down reservations and match guest preferences when the Reservation Officer is unavailable.

3)       Ensure all room assignments are managed in accordance with inventory levels and maximize effective use of available room types.

4)       Maintain comprehensive knowledge of current room status, location, availability, and room rates.

5)       Work closely with Housekeeping and Maintenance Team to facilitate smooth room readiness and maintenance scheduling.

6)       Any other ad-hoc duties as assigned by the management.

Ø  Financial Administration and Reporting

1)       Manage daily cashier reports, process payments (including deposits), and handle invoicing accurately.

2)       Maintain accurate visitor and occupancy records.

3)       Prepare and manage daily operational reports for every shift.

Ø  Any other ad-hoc duties as assigned by the management.

Requirements

·         Bachelor’s degree in Hospitality/Tourism and hotel administration.

·         Minimum 1+ year in Reservations & Front Office experience with serviced apartments/hotels.

·         Proficient in hotel booking systems and MS Office applications such as Microsoft Word, Excel, Power-point and Outlook.

·         Self-starter, able to work independently and in a team.

·         Good written and oral communication skills.

·         Keen learner and able to multi-task.

·         Able to work on rotating shifts, weekends and public holiday

 Salary: S$1,800.00 to S$2,800.00 negotiable