Customer Services Executive (Logistic/ Supply Chain/ Marine) - #1128277

Responsibilities:

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.

• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.

• Respond swiftly to customer inquiries, ensuring prompt resolution.

• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.

• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.

• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.

• Foster a positive, empathetic, and professional attitude towards customers at all times.

• Collaborate and communicate effectively with internal departments to ensure seamless service.

• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.

• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements:

• Good knowledge of Microsoft applications (Excel, Word, etc).

• Experience working in a customer service focused environment.

• Ability to multitask, prioritize, and manage time effectively

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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