Customer Service Assistant (Call Centre) - #1128240

About the role

We are seeking a motivated and customer-focused Customer Service Assistant to join our team. This full-time role is based in the North-East Region and will be responsible for providing exceptional customer service to our valued clients.

What you'll be doing

• Process taxi bookings, handle taxi related enquiries.

• Perform Service Recovery for Taxi and Bus Operations

• Attend to level 1 customer service feedback, complaint and lost & found matters from the respective stakeholders

• Liaise with authorities, building owners and hotels on mass taxi bookings and bus operations

• Perform adhoc tasks as assigned by the superior (s)

What we're looking for

• Possess good interpersonal and hearing skills 

• Ability to work well in a team and independently

• Previous experience in a customer service or call centre role is preferred

• A positive attitude and a willingness to go the extra mile for our customers

• Ability to work - 12 hours shift with rotating Day and Night patterns including weekends and public holidays
   

What we offer
At ComfortDelGro Taxi, we value our employees and provide a range of benefits to support their professional and personal growth. These include competitive compensation, opportunities for career development, and a supportive and inclusive work environment.