Aftersales Customer Service Lead (Automotive) - #1128124

Customer Service Lead (Automotive Aftersales)

Heavy Vehicle & Trucks

Location: Tuas

Primary Purpose

This role oversees the daily operations of the service centre, leading a team of Service Advisors, Customer Service Assistants, and Admin staff. You will ensure efficient workshop loading, timely turnaround of vehicles, quality service delivery, and strong customer retention—particularly for key accounts and fleet clients.

Key Responsibilities

• Lead and supervise the frontline team across multiple centres to ensure smooth customer reception and service operations.

• Coordinate closely with the Central Workshop and Parts team to optimise job loading and achieve high workshop productivity and fast turnaround.

• Manage fleet and key account customers, ensuring high service standards, consistent follow-up, and strong retention.

• Support tender submissions, quotations, and invoice submissions for fleet customers in line with internal processes.

• Ensure all Service Advisors and CSAs conduct outbound service reminders, manage booking attendance, and follow up with no-show customers.

• Handle escalated customer issues and perform effective service recovery.

• Oversee workshop inventory, job allocation, outstanding RO clearance, and 5S standards.

• Identify staff training gaps and support team development initiatives.

• Any other duties assigned by the supervisor.
  

Technical & Professional Requirements

• Minimum 3 years’ experience in automotive aftersales or frontline workshop operations.

• Strong experience handling customer complaints, service recovery, and fleet account management.

• Proven ability to supervise a team of 5 or more.

• Professional, independent, and service-oriented.

• Minimum Diploma or higher.

HOW TO APPLY:

We would like to invite interested applicants to click on the “APPLY NOW” button

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Allison Ng Kim Lian

Registration no. R1986496

EA License: 12C6253

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