Customer Service Specialist - #1127990

Job Description

Customer Service:

• Primary point of contact for CRM-related queries and customer service issues.

• Manage and maintain accurate customer data, accounts, and activity records in the CRM system.

• Monitor system usage, generate reports, and provide insights to improve customer engagement.

• Handle customer inquiries via phone, email, or chat, ensuring timely and professional responses.

• Collaborate with sales, marketing, operations teams and various stakeholders to ensure seamless customer interactions.

• Implement CRM enhancements, upgrades, and workflow improvements.

• Track customer feedback and escalate issues for resolution when required.

• Any other duties assigned by the management.

ACCOUNTS:

• Assist on the day-to-day accounting operations, including accounts payable, accounts receivable, and general ledger.

• Prepare and process invoices, payments, receipts, and expense claims.

• Ensure proper filing and documentation of accounting records.

• Any other duties assigned by the management.

JOB REQUIREMENTS:

• Diploma and above.

• Able to work on weekends and public holiday.

• Minimum 3 years super-user experience with major CRM systems is required.

• Strong team player, and a self-driven individual with a positive attitude.

• Customer service-oriented with good interpersonal and communication skills.

• Highly adaptable to a fast-paced and dynamic environment

• Problem analysis and problem-solving skills.

• Group accounting knowledge and skills, added advantage.

• Meticulous oriented and good with numbers.