Customer Service Officer (5.5 days/ East) - #1127563

Job Title: Customer Service officer
Contract Duration: 12 months

Working Hours: Mon - Fri + Sat

5.5 days work week! (might be required to work on Sundays and public holidays)

Location: Siglap

Salary Range: Up to $3,400

To deliver outstanding and professional service to Wealth segment customers who visit Treasures Centres (Treasures MBFC, Treasures Ngee Ann City, Treasures Siglap) for their banking needs.

To ensure a seamless and differentiated customer journey for our Wealth customers with the intent to deepen customer relationship and business sustainability.

2. Key Accountabilities

• First Touch to receive and welcome customers.

• Digital Advocate to educate customers to bank digitally

• Drives Service Excellence focusing on customer satisfaction- customer wait time, problem resolution, customer feedback and error rates.

• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, digi-banking and cards related request etc.

• Collaborates with team members and working partners for problem resolution.

*Staff will be assigned to a main centre but subject to relief other Centre when required.

Requirements:

- Experience in customer centric positions.

- Flexible to work on Saturdays

• Able to work on Saturday's.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)