Technical Support (NOC) - #1127534

Role Purpose(s)

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

Key Accountabilities

• Monitoring network performance and addressing any anomalies or issues promptly

• Responding to technical inquiries and providing solutions to network-related problems

Job Responsibilities & Duties

• Operates and monitors all systems, applications, network and telecommunication line usage

• Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties

• Perform and execute user service requests in accordance with QMS standard.

• Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.

• Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)

• Day-to-day data center Physical Security Controller to maintain proper security within the data centre

• Maintains and monitors usage of storage media, stationery, etc.

• Generate inventory and statistical reports

• Must be willing to work 24x7 12hr shifts

• Any other duties as and when assigned.

Key Job Competencies

• Good analytical Skills

• Result oriented

• Good communication skills

• Teamwork

Education Requirements

Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic

Working Experience Requirements

• Basic knowledge in PC operations and computer networking.

• Experience in computer operations environment

Skills Required

• Strong problem-solving skills and attention to detail.

• Excellent communication skills, both verbal and written.

• Ability to work independently and as part of a team.

• Windows and Linux Knowledge

• ITIL Foundation

• Solid knowledge of Linux operating systems (e.g., Red Hat, CentOS, Ubuntu, Debian).

• Experience with basic system administration tasks, including user management, software installation, and package management (e.g., yum, apt).

• Familiarity with command-line tools and shell scripting.