Customer Service Coordinator – West – S$4500 (ID: 689846) - #1126928

Manage customer emails and calls to coordinate and arrange delivery orders efficiently.

Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.

Respond swiftly to customer inquiries, ensuring prompt resolution.

Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.

Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.

Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.

Foster a positive, empathetic, and professional attitude towards customers at all times.

Collaborate and communicate effectively with internal departments to ensure seamless service.

Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.

Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.

Ability to maintain composure and professionalism when dealing with stressed or upset customers.

Strong proficiency in Microsoft Office applications (Excel, Word, etc.).

Previous experience in Customer Support roles are highly preferred.

Exceptional multitasking and time management abilities.

A distinctive personality and a great sense of humor will be highly valued.

Fresh graduates are encouraged to apply!