Manager, Account Service - #1126727

A Day in The Life

• Serve as the primary point of contact for assigned key accounts, acting as a trusted advisor and ensuring exceptional service delivery

• Develop and nurture long-term, mutually beneficial relationships with clients through regular communication and proactive account management

• Establish contact and develop relationships with prospects (preferably with contacts of Architectural & Interior Design firms)

• Proactively identify new potential clients and initiate follow up, with the objective to close sales within the assigned segments of operations

• Identify new avenues and prospects to demand for our company products/services

• Develop and nurture long-term, mutually beneficial relationships with clients through regular communication and proactive account management

• Understand client needs, goals and challenges, and work collaboratively to identify solutions that address their requirements

• Monitor account performance, provide regular reports and make recommendations to enhance profitability and client satisfaction

• Collaborate with the business development team to develop and implement effective account strategies

• Perform market analysis, competitor analysis and market trends

• Prepare presentations and sales quotation/proposal based on client’s requirements

• Communicate with factory on site progress and delivery

• Follow up on tender, work on tender submission and attend tender interviews etc.

What We Are Looking For

• Diploma / Degree in any related field (Preferably Building environments/construction)

• Minimum 5 years of experience in account management, preferably in building & construction sector

• Proven track record of building and maintaining long-term client relationships, as well as growing account value

• Excellent communication, negotiation and interpersonal skills to effectively interact with clients at all levels

• Strong commercial acumen, with the ability to understand client needs and craft tailored solutions

• Ability to work collaboratively with cross-functional teams and drive projects to successful completion

• Ability to be an adept planner with strong organization skills

• Possess strong problem-solving skills and a proactive, solutions-oriented mindset

• Possess a valid Singapore class 3 driving license

• Able to work under pressure and meet tight deadlines