Air Export Customer Service Officer - #1126682

Job Description:

This role focuses on supporting air export operations through customer service, shipment coordination, and documentation. You will handle customer inquiries, arrange cargo collection, process booking requests, provide flight details, and manage communication with overseas offices. The role also involves verifying vendor invoices, preparing customer reports, and ensuring smooth shipment handling while maintaining a high level of service quality.

Job Responsibilities:

• Attend to customers’ inquiry

• Prepare and process Air Export booking request

• Arrange for collection of cargo at customers’ premise

• Provide booking confirmation and flight details to customers

• Mange customers’ expectations and complaints

• Correspond with overseas offices on shipment status and inquiries

• Verify invoices from vendor

• Prepare customers’ report
  

Job Requirement:

• Must be familiar with Microsoft Word and Excel

• Must be able to work independently

• Must be able to converse in English through email and phone

• Must possess a sense of urgency and responsibility in work

• Outgoing personality

• Willing to learn with good attitude

• Prior work experience in this industry is not required, but will be an advantage

• Candidate with direct working experience will consider for senior positions

Additional Details:
Work schedule: 5 days per week (Mon–Fri or Tue–Sat)
Work timing: 8.30am - 6.00pm