Call Centre Officer @ Geylang Bahru (Customer Support) ~ - #1126673

Leading Utilities Group company

Duration: 12 months extendable/convertible, up to 3 months bonus per year

Working Location: Kallang Sector

Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

·         Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction

·         Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)  

·         Ensure productivity and quality standards are met

·         Other ad-hoc duties as assigned

Job Requirements

·         At least 1 year of experience in contact centre handling voice and/or non-voice channels

·         Strong customer service skills

·         Excellent communication, written and interpersonal skills

·         Ability to work independently while being a cohesive team member

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1194

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