Executive (Account Management), E-Commerce - #1126105

About the Role

Our Client is seeking an Executive (Account Management) with strong commercial instincts and a passion for driving business growth. In this B2B-focused role, you will manage and grow a portfolio of corporate customers purchasing groceries and services. You will be responsible for revenue, margin, account retention, operational coordination, and delivering a seamless customer experience end-to-end.

This role is ideal for candidates who are commercially minded, customer-obsessed, and comfortable working cross-functionally within a fast-paced environment.

Key Responsibilities

Portfolio Management & Growth

• Manage a portfolio of B2B corporate accounts and deliver GMV, margin and retention targets.

• Build account plans with quarterly goals, pipelines and expansion opportunities (e.g., pantry programs, seasonal gifting, bulk orders).

Client Relationship Management

• Serve as the main point of contact for corporate procurement teams, operations users and finance approvers.

• Conduct quarterly business reviews, track service levels and resolve client escalations with clear action plans.

Commercial Execution

• Prepare quotations and proposals; manage pricing, contract terms and simple rebate structures within guidelines.

• Maintain product lists, bundles, reorder templates and delivery configurations.

Operational Coordination

• Work closely with Fulfilment, Supply Chain and Customer Service teams to ensure timely delivery and issue resolution.

• Support onboarding workflows, consolidated invoicing and AR follow-ups in collaboration with Finance.

Data, Reporting & Insights

• Monitor account performance using dashboards; prepare weekly and monthly reports on GMV, margin and service metrics.

• Use Google Sheets/BigQuery to identify gaps and recommend improvements.

Campaign & Seasonal Management

• Support corporate seasonal campaigns (e.g., CNY hampers, year-end gifting) from planning to fulfilment.

• Coordinate product availability, pricing windows and service readiness for peak demand.

Process Improvement & Compliance

• Document SOPs, collect feedback on platforms and processes, and drive continuous improvement initiatives.

• Ensure adherence to procurement policies, PDPA, finance controls and audit standards.

Requirements

Qualifications & Skills

• Diploma or Degree in Business, Marketing, Supply Chain or related fields.

• 1–3 years of experience in B2B account management, sales, customer success, category management or e-commerce operations.

• Strong proficiency in Excel/Google Sheets (pivot tables, lookups), Google Slides/Docs and CRM tools (e.g., Salesforce/HubSpot).

• Strong commercial acumen, including pricing, margin analysis and basic rebate structures.

• Able to interpret data, derive insights and drive actionable recommendations.

Attributes

• Customer-focused, organised and execution-oriented.

• Confident communicator who can run client meetings and manage multiple stakeholders.

• Comfortable working in a fast-paced environment with multiple deadlines.

• Team player with the ability to influence cross-functional teams without direct authority.

Good to Have

• Familiarity with B2B buying processes, invoicing and AR follow-ups.

• Understanding of fulfilment and last-mile logistics (delivery slots, cut-off times, peak planning).

• Basic SQL skills.

Details

• 1 year contract with completion bonus

• Up to $4,500/month *depending on experience

• Mon - Fri, Office hours

• Beside MRT (West)

Interested Applicants, please send in your resume by applying below.

We regret to inform that only shortlisted applicants will be notified.

Mandy Tay R1654634
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