IT Helpdesk - #1125924

Job Overview:

We are seeking a IT Help Desk to join our team. This role focuses on supporting essential credential management for our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.

• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.

• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.

• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.

• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.

• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.

• Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.

• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.

• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Minimum of 1 years of experience with IT support, including handling user queries and managing credentials.

• Proven experience in managing change management processes and verifying change details.

• Familiarity with CyberArk PAM (Privileged Access Management) solutions is a plus point

• Any experience in other Privileged Access Management is advantageous 

Shift Flexibility:

• Must be available to work in shifts, 12 hour shift blocks (average 40 hours per week over a period)

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)