Critical Facility Operations Engineer (Data Center) - #1125763

We are seeking a Global Operations Systems Engineer to provide day-to-day technical support and triage for Data Center Operations Systems. This role involves troubleshooting, incident escalation, and collaboration across internal teams to ensure smooth operations of mission-critical systems.

Job Scope:

• Deliver Level 1 & 2 support for 24/7 Data Centers, including BMS, EPMS, and OT devices.

• Participate in a weekly rotating on-call schedule.

• Provide proactive and reactive assistance to internal customers.

• Troubleshoot and resolve issues in the operations environment, escalating when necessary.

• Handle incoming calls and tickets, ensuring timely triage and resolution.

• Detect and analyze alarms, perform basic fault isolation, and escalate to Tier III when required.

• Collaborate with Service Desk, IT Systems, and Networking teams for cross-functional issue resolution.

• Maintain accurate and timely ticket updates and documentation of incidents and maintenance activities.

• Ensure compliance with internal OLA and KPI standards.

• Continuously update technical knowledge through training and professional development.

Qualifications/Skills Required:

• Bachelor’s degree in Computer Science, Engineering, or related field, or 5+ years of equivalent experience.

• 3-5 years of experience providing customer service or technical support or equivalent and experience in 24/7 remote support role and Data Center operations.

• Strong knowledge of BMS, EPMS, DCIM, and alarm delivery systems (Schneider Electric, Automated Logic, Tridium, Siemens, Honeywell, Johnson Controls).

• Familiarity with communication protocols: Modbus, BACnet, MQTT, SNMP, Web Services.

• Experience with hardware integration and troubleshooting critical infrastructure (Electrical/HVAC).

• Well established knowledge of Data Center infrastructure

• Ability to drive internal support teams, troubleshooting and routine training & system orientations across all systems supporting daily operations.