Deputy Manager, Sports Facilities - Office of Housing (Contract) - #1125521

This role is responsible for overseeing the planning, coordination, and management of all aspects of SUTD’s sports facilities bookings and membership. It includes supervising the booking team, ensuring efficient facility utilization, maintaining operational standards, and promoting sports and wellness initiatives. The responsibilities involve strategic planning, stakeholder engagement, and ensuring a high level of service for internal students and staff, as well as external community users.

Key Responsibilities

Leadership & Supervision:

• Lead, supervise, and develop the bookings and membership team.

• Set performance standards, conduct appraisals, and foster a customer-focused service culture.

Operational Management:

• Oversee the day-to-day operations of sports facilities, ensuring smooth booking processes, coordinate with the facilities team on the cleanliness, maintenance, and safety compliance of the sports facilities.

• Develop and implement operational policies and procedures to optimize facility usage and safety standards.

Strategic Planning & Development:

• Plan and execute strategies to increase facility utilization and membership engagement.

• Collaborate with campus departments, external partners, and sports organizations to develop programs and partnerships.

Budget & Resource Management:

• Prepare and manage budgets related to sports facilities operations.

• Oversee procurement, maintenance, and vendor management.

Stakeholder Engagement & Customer Service:

• Act as the primary liaison for internal and external stakeholders regarding sports facilities and membership services.

• Address complex customer issues, feedback, and complaints with professionalism.

Event & Program Coordination:

• Support the planning and execution of sports events, tournaments, and community outreach programs.

• Coordinate with external vendors, coaches, and event organizers.

Reporting & Compliance:

• Monitor key performance indicators related to facility usage, membership data, and customer satisfaction.

• Ensure compliance with safety, health, and regulatory standards.

Qualifications & Skills

• Relevant Diploma or degree

• Proven experience in facilities management, ground operations or related supervisory coordination roles. Any sports-related management is a plus but not necessary.

• Strong leadership and team management skills.

• Excellent communication, negotiation, and stakeholder management abilities.

• Minimal Budgeting and financial management experience would be advantageous.

• Proficiency in software use includes but not limited to MS Office suite.

• Ability to adapt to a dynamic environment and work flexible hours if required.

Additional Attributes

• Strategic thinker with problem-solving skills.

• Customer-oriented with a proactive approach.

• Ability to foster teamwork and motivate staff.

• Passion for sports, recreation, and community engagement.