IT Customer Service (Service Desk Analyst) - Training provided! - #1125239

Duration: 1 year contract (renewable + convertible)

Location: Tai Seng

Mon- Fri : Normal office hours

Responsibilities:

• Serve as the first point of contact for customer seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customer

• Walk the customer through the problem-solving process

• Direct unresolved issue to the next support personnel

• Provide accurate information on IT products and services

• Record events and problems and their resolution in logs

• Follow up and update customer status and information

• Pass any feedback and suggestion by customer to the appropriate internal team

• Identify and suggest possible improvement on procedure

Requirement:

• Nitec/diploma in IT Disciplines

• Training provided

• willingness to learn

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

https://sg.persolgo.com/job/apply/

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd

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• EA Registration No. R23112260 (Maythin Kyu)