Customer Service Coordinator (3PL/ West) BG (ID: 685515) - #1125216

Our client, a well-known company is looking for candidates for the position of Customer Service Coordinator.

Job Description:

• Provide customer service support via phone and email.

• Prepare shipping documents and import / export documentation by adhering to the SOP in place and invoicing of order once shipments had been closed.

• Monitor and ensure shipments being cleared and delivered as prescribed.

• Ensure Key Performance Indexes are met for all incoming and outgoing activities.

• Coordinate with supervisor for warehouse activities.

• Collaborate with other departments to fulfill orders and ensure timely deliveries.

• Ensure accuracy of all inventories. Maintain accurate records of inventory levels and report any discrepancies.

• Perform of general housekeeping within the warehouse workplace.

• Maintain a safe working environment.

• Perform any other job-related functions as and when assigned by superior.

Requirements:

• Minimum ‘O’ level and above.

• Preference with minimum 1 year of working experience in logistics, supply chain, or warehouse coordination. Experience in customer support capacity will be an added advantage.

• Familiarity with import/ export documentation and inventory systems.

• Handle customer inquiries promptly and work closely with internal operations to meet customer requirements efficiently.

• Ability to work independently and meet performance targets.

• Team player with good interpersonal communication, stakeholder management and problem-solving skills.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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