IT Service Desk Engineer (January 2026 to June 2026) - #1124966

Location: Central
Employment Type: 6-Month Contract (Jan 2026 – Jun 2026)
Salary: Up to $3,000 per month

Job Highlights:

• 6-month contract with reputable client

• Central location with accessible transport

• Opportunity to gain strong experience in IT Service Desk & Desktop Support

Job Description:

We are looking for an IT Service Desk Engineer to join our team on a 6-month contract. You will be responsible for providing frontline IT support, managing incidents, and ensuring smooth daily operations while maintaining excellent customer service standards.

Primary Scope:

• Assign incidents to the on-site team and track them to closure

• Perform case appointments and manage call agents

• Review agents’ daily ageing tickets

• Provide Desktop Support, including receiving, prioritizing, documenting, and resolving end-user help requests

• Escalate incidents when necessary to meet SLA expectations and maintain customer satisfaction

Responsibilities:

• Answer incoming calls and respond to customer emails

• Manage and resolve customer complaints

• Identify and escalate issues to supervisors

• Provide accurate product and service information

• Research information using available resources

• Investigate, identify, and resolve customer issues using applicable software

• Route calls to appropriate support teams

• Document all call details according to SOPs

• Follow up on customer calls when needed

• Complete call logs and generate reports

• Resolve Help Centre service requests

• Provide walk-in IT support and ensure incidents meet SLA

• Perform technical escalation when needed

• Troubleshoot and resolve various endpoint-related issues

• Escalate to Team Lead when walk-in volume increases

Requirements:

• Minimum Nitec in IT or related discipline

• At least 1 year of Service Desk / Desktop Support / End-User IT Support experience

• Familiar with: Windows OS, Active Directory (user account management), Microsoft Outlook, Mobile device troubleshooting

• Strong communication, customer service, and problem-solving skills

• Able to commit January 2026 – June 2026