(F&B) Captain/Supervisor/Service Crew - #1124900

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.

• Greets and farewells guests and colleagues in a friendly and courteous manner.

• Assists colleagues and guests efficiently and in a professional manner.

• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.

• Offers menu options and advice and takes orders.

• Offers drinks, pre, during and after meal service.

• Remembers guest’s preferences to extends personalised service.

• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.

• Anticipates guest’s needs.

• Verifies guest satisfaction with each table during each course served.

• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.

• Serves food in a timely and efficient manner.

• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.

• Makes sure all silver and glassware is polished, wiped and spotless.

• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.

• Makes sure that all products served are accounted for on the final bill before presenting it.

• Up keeps and clears tables between courses throughout the dining experience.

• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.

• Adjusts service to suit guests’ requests and personalises any interaction with the guest.

• Actively engages in upselling and adds value.

• Relays any guest complaints to manager.

• Ensures efficiency of work in dish wash, pantry, and service preparations.

• Ensures cleanliness and work safety in food preparation and service areas.

• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6 months hands on experience in food service position, similar operations style.

• Retail or guest interaction experience.

• Food and/or beverage knowledge (personal interest/professional).

• Have knowledge of alcoholic beverages

• Fine dining experience will be advantage.

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.

• Communication skills in English spoken/written.

• Reliable and consistent.

• Personal presentation, clean/tidy.

• Comes across as enthusiastic, energetic.

• Can work as part of a team.

• Guest and people oriented.

• Creative and open-minded.

• Flexible and adaptable to different working locations.

Benefits of Joining Meet 2 wine bar & Restaurant Singapore

• 6-day Work Week.

• Duty Meals are provided.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Holistic Learning and Development Opportunities