Aftermarket Sales Engineer (Flexi Hour/ACMV/Project Management) LT77 - #1124843

Key Responsibilities

1. Sales Development

   • Identify, develop, and close opportunities for service contracts (preventive maintenance, extended warranty, remote monitoring, etc.).

   • Promote upgrade packages, system retrofits, and spare parts sales to maximize asset performance.

   • Develop tailored proposals that align with customer operational and financial goals.

2. Customer Relationship Management

   • Maintain strong relationships with existing customers to ensure contract renewals and satisfaction.

   • Conduct regular account reviews and site visits to assess service needs and upsell opportunities.

   • Serve as the customer’s key contact for all post-sales service solutions.

3. Technical & Commercial Coordination

   • Work closely with service delivery, engineering, and technical teams to design feasible service offerings.

   • Prepare accurate quotations, tender responses, and service-level agreements (SLAs).

   • Balance cost competitiveness with profit margin targets.

4. Market & Installed Base Analysis

   • Track installed equipment and analyze lifecycle stages to time service offerings.

   • Monitor competitors’ service offers and position your company’s unique value proposition.

   • Identify white-space opportunities within existing accounts.

5. Sales Reporting & Forecasting

   • Manage pipeline using CRM tools (e.g., Salesforce, HubSpot).

   • Report on monthly service sales performance, renewal rates, and customer retention.

   • Provide market feedback for strategic planning and new service development.

6. Collaboration & Process Improvement

   • Collaborate with regional sales, technical service, and finance teams to streamline end-to-end customer experience.

   • Participate in service portfolio development based on customer feedback and market trends.

   • Support marketing initiatives such as service awareness campaigns and customer workshops.