Microsoft 365 Specialist - #1124439

Role Overview

The Microsoft 365 & Intune Administrator will be responsible for managing device lifecycle, enforcing security and compliance policies, supporting operational activities, and delivering end-user training. This role ensures smooth administration of Microsoft 365 tenant and Intune services while maintaining security standards and compliance.

Key Responsibilities

1. Device Management

• Manage device enrollment, configuration, and lifecycle.

• Administer mobile device management across Windows, iOS, Android, and macOS.

• Implement and monitor security and compliance policies for enrolled devices.

• Oversee application deployment and patch management.

• Maintain device reporting, inventory, and compliance dashboards.

2. Security & Privileged Access

• Conduct bi-weekly privileged access reviews, reporting, and log analysis.

• Respond to Azure AD security alerts (sign-in risks, suspicious activities).

• Monitor and maintain role-based access controls (RBAC).

• Manage certificate renewal for tenant services.

3. Operational Support & Ticket Management

• Provide support for user-level issues (account reset, mailbox requests).

• Deliver technical troubleshooting (MFA, Teams, Intune device issues).

• Handle escalations and coordinate with Microsoft support.

• Ensure ticket routing, ownership, and closure within defined SLA.

4. Training & Documentation

• Develop training materials for end-users on M365 and Intune best practices.

• Conduct periodic awareness sessions to enhance adoption and security hygiene.

• Maintain runbook documentation for all processes and configurations.

5. Monitoring

• 24x7 monitoring and administration of Microsoft 365 tenant and Intune.

• Manage user identity and credential lifecycle.

• Oversee mailbox, license, and group management.

• Administer policy and compliance (DLP, retention, eDiscovery).

• Perform privileged access reviews.

• Deliver end-user training and documentation.

• Coordinate with Microsoft support for escalations.

Required Skills & Qualifications

• Strong experience in Microsoft 365 administration and Intune device management.

• Knowledge of Azure AD security, RBAC, and compliance policies.

• Familiarity with DLP, retention policies, and eDiscovery.

• Excellent troubleshooting skills across multiple levels (L1–L3).

• Ability to create documentation and deliver training sessions.

• Strong communication and stakeholder management skills.

Preferred Certifications

• Microsoft Certified: Endpoint Administrator Associate

• Microsoft Certified: Security, Compliance, and Identity Fundamentals