Business Data Analyst (Healthcare Operations) - #1124378

What you'll be doing

• Collect, validate, and analyse operational data such as call volumes, service levels, and customer feedback

• Ensure accuracy in tracking performance metrics and key indicators for reporting and decision-making

• Develop reports and dashboards that highlight trends, performance insights, and areas for improvement

• Conduct forecasting and capacity planning to optimise workforce allocation and resource strategies

• Collaborate with internal teams and vendors to improve processes, identify gaps, and recommend data-driven solutions

• Support system enhancement projects, including analytics and AI-enabled solutions, from planning through to testing and evaluation

• Lead validation and improvement efforts to ensure system performance and data accuracy

What we're looking for

• Bachelor Degree level in Data Analytics/ Statistics/ Business Analytics or related studies

• Preferably 2 years of relevant experience in business, operations, or data analysis

• Strong analytical and problem-solving skills with the ability to think critically and adapt to change

• Hands-on approach to uncovering insights and understanding operational issues within healthcare setting

• Proficient in data analysis and visualisation tools such as Excel, Tableau, Power BI, or SQL

• Good written and verbal communication skills, with the ability to present findings clearly to various stakeholders

• Knowledge of programming (e.g., Microsoft .NET, SOAP/XML, SQL database management) will be an advantage

Interested applicants, kindly furnish us with your full and detailed resume in MS Words format and click "Apply Now" button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. 

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