Aftersales Service Engineering Executive (Automotive) - #1124357

1. Standards Development & Governance:

• Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers.

• Lead the annual store assessment and grading program to measure compliance and performance.

• Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks.

2. Performance Management & Business Excellence:

• Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network.

• Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence.

3. Technical & Operational Readiness:

• Assess and report on the readiness of the service network to support new product launches and existing vehicle models.

• Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including:

•  Special tooling and diagnostic equipment.

•  Facility suitability and workshop layout.

•   Technician skills and training needs.

•   Manpower planning and technical documentation.

• Collaborate closely with the Engineering & Technical Support team to conduct these assessments.

4. Training Support:

*   Support the HQ training department in the planning and development of training centre curricula to ensure non-technical and soft skills meet brand standards.

Qualifications and Experience:

*   Bachelor’s degree in engineering, Business Management, Automotive Technology, or a related field.

*   Minimum of 3-5 years of experience in automotive aftersales, with significant exposure to dealer network management, standards development, or service operations.

*   Proven experience in developing SOPs, conducting audits, and implementing performance management systems (KPIs).

*   Strong analytical skills with experience and root-cause investigation.

*   Excellent knowledge of workshop operations, parts logistics, and technical service requirements.

*   Experience with DMS and other aftersales IT systems is essential.

*   Project management experience is highly desirable.