Senior Executive, Student Services Centre and Admissions (OAAS) [NIE] - #1124294

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here. 

Overview

NIE invites suitable applications for the position of Senior Executive, Student Services Centre in the Office of Academic Administration & Services.

The Student Services Centre (SSC) delivers high-quality, integrated services that support students from admission through graduation and beyond. We are looking for a motivated and service-oriented individual to join our SSC. The successful candidate will play a key role in supporting students and alumni by delivering efficient, accurate and high-quality services.

Responsibilities

You will oversee a comprehensive suite of student-facing services, ensuring seamless operations, high service standards, and a consistently positive experience for students, alumni, and faculty. You will lead process improvements, champion service innovations, and guide the team to deliver accurate, timely, and student-centric solutions across admissions, scholarships, financial assistance, insurance schemes, and other key service areas.

• Attend to a wide range of student and alumni enquiries via counter, email and phone, providing timely and accurate assistance.

• Deliver quality frontline services such as fee collection, issuance of status letters, and replacement of certificates and transcripts.

• Process payments received via bank transfer and at the SSC counter, and update records in the SAP system.

• Maintain and update SSC-related information in the NIE Student Portal.

• Support student admissions and matriculation exercises, including student pass processing, student concession card applications and document verification.

• Administer Medical, Group Personal Accident (GPA), and Group Hospital & Surgical (GHS) insurance schemes — including claims handling, budgeting and invoice processing.

• Assist in administering student scholarships and financial assistance schemes — from application calls, checking for completeness of documents and eligibility checks to processing and award.

• Support the SSC Manager in preparing the SSC annual budget.

• Assist the Budget Manager with departmental budgeting matters.

• Participate in ad hoc projects and initiatives

• Undertake any other duties as assigned.

Requirements

• A Polytechnic Diploma.

• At least 2 – 3 years of relevant experience in providing a broad range of student services within a university or similar educational environment.

• Service-oriented, with a strong passion for delivering excellent customer experiences to students and alumni.

• Excellent interpersonal and communication skills, with the ability to build and maintain positive working relationships.

• Strong organisational skills with the ability to multi-task, prioritise effectively, meet deadlines, and produce accurate, high-quality and detail-oriented work.

• Possess strong analytical and problem-solving abilities, with sound judgement and the ability to make timely decisions.

• Proficient in Microsoft Office applications

• Experience with process automation or Robotic Process Automation (RPA) tools will be an advantage.

• Demonstrates professionalism, discretion, and adherence to institutional policies and confidentiality requirements.

• This role requires overtime support once a week. We are seeking a candidate who is flexible and can adapt to varying schedules as needed.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their home to the NIE campus. This is subject to the availability of seats.