AIRFREIGHT OPERATIONS EXECUTIVE/AIRFREIGHT CUSTOMER SERVICE - #1124116

Airfreight Operations Executive/Airfreight Customer Service 

Roles & Responsibilities (Air Import Dept)

·        Prepare, handle, and process all necessary documentation, including customs and regulatory paperwork.

·        Accurately monitor, track, and trace cargo movements.

·        Communicate efficiently with customers, vendors, and internal teams via email, phone, instant messaging, and in person.

·        Monitor and update relevant reports.

·        Ensure accurate and prompt billing to clients.

·        Maintain compliance with internal policies, government regulations, and customer requirements always.

·        Develop an understanding of departmental workflows and actively seek opportunities to enhance operational efficiency.

·        Create and maintain customer Standard Operating Procedures (SOPs).

·        Undertake other ad-hoc tasks as assigned by the reporting supervisor.

Roles & Responsibilities (Air Export Dept)

·        Arrange collection, booking with airlines.

·        Prepare, handle, and process all necessary documentation, including customs and regulatory paperwork.

·        Accurately monitor, track, and trace cargo movements and update customers, agents with uplift status.

·        Communicate efficiently with customers, vendors, and internal teams via email, phone, instant messaging, and in person.

·        Monitor and update relevant reports.

·        Ensure accurate and prompt billing to clients.

·        Maintain compliance with internal policies, government regulations, and customer requirements always.

·        Develop an understanding of departmental workflows and actively seek opportunities to enhance operational efficiency.

·        Create and maintain customer Standard Operating Procedures (SOPs).

·        Undertake other ad-hoc tasks as assigned by the reporting supervisor.

Job Requirements:

·        Minimum qualification: Secondary School / “O” Level or equivalent.

·        Minimum 1 Year experience.

·        Strong interpersonal and communication skills.

·        Able to work independently in a fast-paced environment.

Work Location: Changi Airfreight Centre