Customer Service Officer / Executive - #1124058

Export Customer Service (Officer / Executive)

Location: East Area
Salary: Up to $3500 (Commensurate with experience)
Working Hours:

• Monday to Friday: 9:00am – 6:30pm

• Saturday: 9:00am – 1:00pm

• Provide excellent customer service and maintain strong client relationships.

• Respond to customer bookings promptly and provide flight details within 1 hour of receipt.

• Process export work orders and ensure compliance with export documentation and regulations.

• Apply for export permits and complete customs processes accurately and on time.

• Answer calls professionally and provide timely shipment updates to customers.

• Coordinate closely with internal departments such as Operations, Warehouse, Traffic, and Planning.

• Verify and update airfreight rates to ensure accuracy.

• Stay up to date on airline and government requirements.

• Prepare and submit monthly customer reports promptly.

• Liaise with internal and external stakeholders to ensure smooth shipment handling.

• Collaborate with Sales and other teams for special arrangements when needed.

• Relevant experience in export, logistics, or freight forwarding.

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).