Student Services Executive - #1124048

Job description:

As a Student Services Executive, you will ensure that learners have a smooth, positive, and productive experience from enrolment through to course completion. You will act as a bridge between students, trainers, marketing, and operations, ensuring that administrative, logistic, and support functions are delivered efficiently and professionally.

Key Responsibilities

• Liaise with students, trainers, departments, and external organisations to coordinate training programmes.

• Handle enquiries via telephone, email, walk-ins, and CRM systems regarding course details, scheduling, payments, withdrawals/rescheduling, and complaints.

• Assist with class facilitation logistics: prepare course materials, schedule trainers, monitor attendance, issue certificates, and maintain evaluation and feedback data.

• Manage administrative duties: record-keeping, filing, document control, tracking trainer hours & monthly calendars, support with compliance to internal SOPs.

• Support student services such as laptop/workstation setup, resource issuance, system account setups, and managing learner support requests.

• Coordinate facility logistics: classroom readiness, equipment checks, food or resource distribution, and ensuring smooth centre operations.

• Collaborate with marketing / social media teams: contribute to content related to student experience, assist in photos/videos, support with events or promotion of classes.

• Contribute to continuous improvements: propose operational enhancements, help maintain compliance, support quality assurance and feedback-related processes.

Requirements / Skills & Competencies

• Minimum qualification: “O” Level (or equivalent).

• At least 1 year of relevant experience in administrative, customer service, or support roles, preferably in a training, education, or service organisation.

• Strong communication skills (written and verbal) and good interpersonal skills — able to engage with learners, trainers, and staff professionally.

• Good organisational and coordination skills; ability to multi-task, follow through, and handle detail-oriented administrative work.

• Proficiency in Microsoft Office and/or CRM tools.

• Ability to work independently and in teams. Adaptable to changes (e.g., schedule) and able to work weekend or rostered shifts where needed.

Location: Paya Lebar

Work schedule: 5 days per week (include weekend shifts / classes).

Compensation package: base pay + incentives / commission where applicable.

Job Type: Full-time

Work Location: In person