Executive, Programmes and Operations - #1124047

Key Responsibilities

1. Application Administration and Processing
   • Administer and process EFAS and other student support scheme applications accurately and in a timely manner.
   • Communicate programme guidelines, application procedures, and outcomes clearly to applicants and stakeholders.

2. Operational Support and Efficiency
   • Manage daily administrative and operational duties to ensure smooth departmental operations.
   • Use digital systems and tools to streamline workflows and support continuous process improvements.

3. Stakeholder Communication
   • Serve as a primary point of contact for parents, tutors, service partners, and volunteers on administrative matters.
   • Handle enquiries and provide assistance to uphold quality service standards.

4. Programme and Event Coordination
   • Support the planning, coordination, and administration of academic and enrichment programmes with external collaborators.
   • Assist in the organisation and implementation of events and special projects, ensuring logistics, scheduling, and communications are well managed.

Requirements
• Minimum Diploma qualification.
• Prior experience in operations or administrative work, ideally involving application processing or documentation.
• Strong attention to detail with good organisational and multi-tasking abilities.
• Proactive, resourceful, and adaptable, with a service-oriented approach.
• Good communication and interpersonal skills to work effectively with diverse stakeholders.
• Ability to speak, read, and write Mandarin/Chinese to liaise with Chinese-speaking beneficiaries.
• Interest in improving work processes and utilising digital and AI tools to enhance efficiency.